Privacy Policy

What We Collect

We collect contact details (name, email, phone), service preferences, property location, and basic usage analytics such as pages viewed and device information. Optional data such as lawn size, soil conditions, photos, or preferred service frequency helps tailor service recommendations.

• Identity and contact: name, email, phone number
• Service details: address, lawn dimensions, equipment access notes
• Communications: messages, call notes, support requests
• Technical: IP address, timestamps, browser type, referral URLs
• Consent and preferences: marketing opt-ins, cookie choices

How We Use Data

We use your information to provide and improve services, manage schedules, process requests and payments, ensure safety, and communicate updates, tips, and promotions where permitted.

• Quoting and booking services you request
• Customer support, troubleshooting, and service reminders
• Improving service quality, website performance, and training
• Legal compliance, fraud prevention, and security monitoring
• Personalized recommendations with your consent

Sharing

We do not sell personal data. We may share necessary information with vetted service partners to fulfill your request, under confidentiality obligations. If required by law or to protect our rights, we may disclose information to authorities.

• Operational partners: dispatch, logistics, specialized lawn care
• Processors: cloud hosting, analytics with privacy safeguards
• Legal requests: responding to lawful requests where applicable

Your Rights

You may request access, correction, or deletion of your data subject to legal requirements. You may opt out of marketing at any time and manage cookie preferences. We will respond within reasonable timeframes required by Canadian privacy laws.

• Access a copy of your data
• Correct inaccurate or incomplete data
• Request deletion where applicable
• Withdraw consent for optional processing
• Portability and restriction rights where provided by law

Retention

We retain data as long as necessary to provide services and comply with legal obligations. When no longer needed, we delete or irreversibly anonymize it according to documented schedules and safeguards.

Security

We apply administrative, technical, and physical safeguards including encryption in transit, role-based access, least-privilege controls, and periodic reviews. No method of transmission is 100% secure; we continually improve controls to mitigate risks.

International Transfers

Your data may be processed outside your province or Canada when using cloud providers. In such cases, we apply contractual and technical safeguards aligned with Canadian privacy requirements.

Children’s Privacy

Our services are not directed to children under 13. If we learn we collected personal information from a child, we will delete it promptly. Parents or guardians can contact us to request removal.

Changes to This Policy

We may update this policy to reflect changes in practices or legal requirements. Material changes will be indicated by updating the “Last updated” date and, where appropriate, by additional notice.

Contact

For privacy-related requests, contact [email protected] or call +1 (604) 345-1987.